Hilads Support

How do I create an account or sign in?

You can use Hilads as a guest the moment you open the app, no signup required. To create a permanent account, open the Me tab and tap Create account. Enter an email and password, choose a display name, and you are in. To sign back in on another device, open the Me tab and tap Sign in.

How do I switch cities?

Tap the city name at the top of the chat screen, or open the Cities tab. From there you can search for any city or pick one of the most active cities right now. Tapping a city joins it instantly.

How do I join or create an event?

1. Join: open the Now tab to see events happening today, then tap any event card and tap Going.
2. Create: tap the plus button on the Now tab, give your event a title, choose a type (drinks, music, sport, and so on), set a time, and tap Create.

Events are visible to everyone in your current city.

How do I report a user or inappropriate content?

Tap any user avatar to open their profile, then tap the menu icon in the top right and choose Report. For a specific message or photo, long press the item and choose Report. Our team reviews every report, usually within 24 hours.

For urgent safety concerns, email support@hilads.com with the subject line "Urgent: Safety Report".

How do I block a user?

Open the user's profile, tap the menu icon in the top right, and choose Block. Blocked users cannot message you, see your messages, or appear in your feed. You can unblock anyone later from Me > Settings > Blocked Users.

How do I delete my account?

You can permanently delete your account and all associated data directly inside the app:

1. Open the Me tab.
2. Scroll to the bottom of your profile.
3. Tap Delete account.
4. Confirm by tapping Delete my account in the dialog.

Your profile, messages, photos, friends, and settings are removed within 30 days. Some anonymized aggregate data may be retained for analytics. If you cannot access the app, email support@hilads.com from the address tied to your account and we will delete it for you.

Privacy and data: what do you collect and how is it used?

We collect the minimum needed to make the app feel alive:

• Location: approximate city only, used to place you in the right channel. Never sold or shared.
• Profile data: display name, optional photo, vibe and interests you choose.
• Messages and events: content you create, visible to other users in the same channel or event.
• Device data: basic crash and performance metrics so we can fix bugs.

Full details in our Privacy Policy.

How do I disable notifications?

You can turn off notifications in two places:

• Inside the app: Me > Settings > Notifications, then toggle the categories you want to silence.
• iOS Settings: open the iOS Settings app, scroll to Hilads, tap Notifications, and turn Allow Notifications off.

Is Hilads free?

Yes. Hilads is free to use. We do not show ads and we do not sell your data.