Zero tolerance for abuse
Violations may result in immediate account termination, without notice and without refund. We review every report we receive and act quickly.
1. Acceptance of these Terms
By creating an account, signing in, or otherwise using Hilads (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, you must not use the Service.
You must be at least 13 years old to use Hilads. If you are under the age of majority in your jurisdiction, your parent or legal guardian must agree to these Terms on your behalf.
2. The Service
Hilads is a real-time social app that connects people in the same city. Users can browse city channels, chat with locals and travelers, create and join events, and share photos.
You may use Hilads as a guest (with a temporary identity) or by creating a registered account. Some features, including direct messages and friend requests, are only available to registered accounts.
3. Your account
You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately at support@hilads.com if you suspect unauthorized use.
You may delete your account at any time from Me > Delete account inside the app, or by emailing us. Account deletion is permanent and removes your profile, photos, friends list, and settings within 30 days.
4. User-generated content
Hilads is a hosting platform for content you create. You retain ownership of the messages, photos, and events you post ("User Content"). By posting, you grant Hilads a worldwide, non-exclusive, royalty-free license to host, store, display, and transmit your User Content for the purpose of operating the Service.
You are responsible for what you post
You represent that you own or have the rights to post any User Content you share, and that posting it does not violate any law, contract, or third-party right.
Prohibited content and conduct
You may not post, share, or otherwise transmit any content that:
- is illegal, fraudulent, deceptive, or used to facilitate illegal activity;
- harasses, threatens, intimidates, or bullies any person;
- contains hate speech or attacks people based on race, ethnicity, religion, gender, sexual orientation, disability, or any protected characteristic;
- sexually exploits or endangers minors in any way, including any sexual content involving anyone under 18 (we report any such content to the appropriate authorities);
- contains nudity or sexually explicit material in public city channels or events;
- impersonates another person or misrepresents your affiliation with any individual or entity;
- is spam, repetitive, off-topic, or used to artificially inflate engagement;
- promotes self-harm, suicide, or eating disorders;
- infringes any copyright, trademark, trade secret, or other intellectual property right;
- contains malware, phishing attempts, or links to malicious sites;
- violates the privacy of any person, including by sharing private information without consent.
Reporting and blocking
If you encounter content or behavior that violates these Terms, you can report or block any user from their profile screen or from inside any direct message thread. Our team reviews every report, typically within 24 hours.
5. Account termination
We may suspend or permanently terminate your access to Hilads at any time, without prior notice, if we believe you have violated these Terms or applicable law, or if your behavior poses a risk to other members or to the integrity of the Service.
Termination measures range from removing specific content, to temporarily restricting your ability to post, to permanently banning your account and the device(s) associated with it. Severe violations, including any sexual content involving minors, result in immediate permanent termination and may be reported to law enforcement.
6. Privacy
Your use of Hilads is also governed by our Privacy Policy, which describes what data we collect, how we use it, and the rights you have over your data.
7. Disclaimers
Hilads is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Hilads facilitates connections between people but does not vet the identities, motives, or behavior of other users. Use your judgment when meeting strangers in person, sharing personal information, or attending events. We are not responsible for the actions of other users.
8. Limitation of liability
To the fullest extent permitted by law, Hilads and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or relating to your use of the Service. Our total aggregate liability for any claim arising out of these Terms or the Service is limited to the amount you have paid us in the 12 months preceding the claim, or $50, whichever is greater.
9. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will notify you in the app and update the "Last updated" date above. Continued use of Hilads after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to a change, you must stop using the Service and may delete your account.
10. Governing law
These Terms are governed by the laws of the jurisdiction where Hilads is operated, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service must be brought in the courts of that jurisdiction, and you consent to their exclusive jurisdiction and venue.
11. Contact
Questions about these Terms? Email us at support@hilads.com. We aim to respond within 48 hours.